0118 923 0501
We believe delivery should be quick, easy and hassle-free. So we carefully select our courier services, and expect your order to be efficiently delivered to you in first-class condition.
And if you changed your mind, it's easy to return items too!
UK Mainland — delivery charges
UK Highlands & Islands and the Channel Isles — delivery charges
European destinations — delivery charges
Worldwide destinations — delivery charges
Our standard delivery service gets your order to you in 1-2 working days — and over 60% do get there next day.
Order up to £15: You pay just £2.95 shipping. Order over £15: Shipping is FREE.
Dispatched: Next Working Day. Live parcel tracking available on most orders.
Large barbecues, garden furniture and other oversized items require specialised delivery services.
- When utilising our 2-man Delivery Service, you'll be contacted within 24 hours of placing your order by telephone, SMS or email to arrange a suitable 4-hour delivery slot on a day of your choice - they'll deliver to your garden, garage or room of choice. This can add an extra day to your delivery date, but most customers prefer this service.
- Alternatively, some orders may be delivered by a Pallet Courier. Delivery of such items will take place Monday to Friday between 8.00am-6.00pm. Our dispatch team will contact you to co-ordinate a convenient day for delivery. Delivery is 'kerbside only'.
Upgrade your delivery (before 1pm) to receive your order next-working day. Available to our UK Mainland customers only.
Order up to £15: You pay just £4.50 for next day shipping. Order over £15: You pay just £2.50 for next day shipping.
Dispatched: Same Day if ordered before 2pm Monday to Friday. Live parcel tracking available on all orders.
Orders placed after 2pm on Thursday will be delivered on the following Monday.
Delivery surcharges are automatically generated by our website, dependent upon to UK postcode you want us to ship to.
Order up to £15
Order over £15
Dispatched: Next Working Day. Live parcel tracking available on all orders.
We regularly ship goods to Europe. Our website should automatically calculate shipping based upon the country we're delivering your items to and the total order weight. Shipping usually takes 5 to 7 working days. Contact us to track your order.
We regularly ship goods further afield. Our website should automatically calculate shipping based upon the country we're delivering your items to and the total order weight. Shipping usually takes from 10 days days. Contact us to track your order.
We make every effort to deliver your purchase within the specified times. During busy periods, stock levels deplete rapidly and the delivery services are pushed to capacity. To avoid disappointment, please order you goods as early as possible.
If any problems are encountered, we'll notify you as soon as possible. If you're not happy with the options we suggest, we'll offer you a full refund. No quibble.
Wrong size? Wrong colour? Complete our Returns Form to ensure we refund your order as quickly as possible.
Smaller Items: Our convenient returns service provided by Collect+ means you can return your smaller items (like wellies) for a fixed cost of £3.99. It's easier and cheaper than queueing at the Post Office!
Large Items: Please call us so we can advise the best way to return larger items.